Frequently Asked Questions

Find answers to the most common questions regarding our natural stone veneers . If you still have questions, please do not hesitate to contact us.

WHAT IS NATURAL STONE VENEER?

Natural stone veneer is natural building stone sawed to a depth of approximately one inch. It is sometimes referred to as thin veneer or thincut stone. Find out more about natural stone veneer.

ARE THESE STONE VENEER PANELS?

No, all Quarry Mill products are individual pieces of premium natural stone intended to be installed by a professional masonry contractor. Learn more about premium natural stone veneer vs stone veneer panels. 

CAN I BLEND MORE THAN ONE NATURAL STONE VENEER?

Yes, feel free to make your own custom creation. Some stones will blend together better than others, give us a call to help. Read more about customizing natural thin stone veneer.

CAN I GET ALL STONES OF THE EXACT SAME COLOR?

Real stone will always have some color variance as it is a natural product. Read more about customizing natural thin stone veneer. 

IS THERE A MINIMUM ORDER?

Yes, 200 square feet. Unfortunately, it is not cost effective to ship smaller quantities.

CAN I BUY AS A HOMEOWNER?

Of course, one of the unique features of the Quarry Mill is that we work with homeowners directly.

IS THIS REAL STONE AND HOW DURABLE IS IT?

Yes, we only quarry, cut and sell real stone. Natural thin stone veneer is very durable as it has been in nature for thousands of years and will retain its color and strength. Find out more about the advantages of real stone. 

DO YOU PRICE MATCH?

Yes, just provide us with the formal quote from another company and we will present you with our pricing on the Quarry Mill’s comparable stone. Find out more about our price guarantee. 

DO YOU HAVE A DEALER IN MY AREA?

Our natural stone veneers are only available through our online store.​

DO I HAVE TO PAY SALES TAX?

Only Wisconsin residents have to pay sales tax. Wisconsin contractors can provide a tax exemption number.​

HOW LARGE ARE THE INDIVIDUAL PIECES OF STONE?

The sizes of the individual pieces of stone vary depending on the product. All of our main product photos show the same amount of coverage. The displays show approximately ten square feet of stone and are just under four feet wide by three feet high.​

WHAT IS YOUR RETURN POLICY?

The Quarry Mill has a 30 day return policy for unused materials. The material must be returned in the same condition it was delivered in. Some of our natural stone veneers are produced with set ratios of different size stones to ensure a nice pattern can be achieved, should this be altered, the product will not be eligible for return. There is a 25% restocking fee and it is the customer’s responsibility to pay return freight charges.​

ARE SAMPLES AVAILABLE?

Yes, professionally made sample boards are available for all of our natural thin stone veneers. They are $35 and can be ordered on the individual product pages.​

WHERE DOES THE STONE COME FROM?

We quarry stone at multiple sites throughout the United States with our home base in Wisconsin. About 10% of our offerings come from overseas. You can find this information in the product description where it will state it is an imported product.​

DO YOU SELL MATCHING LANDSCAPE STONE?

Yes, we have landscape stone options to match all of our natural stone veneers. Please contact us for a quote.

DO YOU SELL FULL BED DEPTH BUILDING STONE?

Yes, almost all of our natural stone veneers are also available as full bed depth building stone. Please contact us for a quote. It is typically not cost effective to send out less than 800 square feet of full thickness stone (equivalent to one full semi load).​

FREE SHIPPING?

That’s right! With a minimum order of $5,000 and standard street access, we offer FREE delivery to the lower 48 states. Orders under $5,000 have flat rate shipping of $400. A Forklift or skid-steer with pallet forks is required on-site at the time of delivery. Find out more about our packaging and delivery.

HOW IS THE NATURAL STONE VENEER DELIVERED?

The pallets will be delivered to your residence or job site. Your contractor is required to have a forklift or skid loader on-site to unload and move the pallets. The trucking company will call you in advance to schedule a delivery appointment. Find out more about our packaging and delivery.

DO I NEED A FOOTER/BRICK LEDGE?

No, the natural stone veneer adheres directly to the wall and is supported by the wall itself. Any structurally sound wall can have natural stone veneer applied to it. Read our installation overview.

DO YOU SHIP TO CANADA?

Yes, please contact us for a custom quote.

IS IT NECESSARY TO SEAL NATURAL STONE VENEER?

Although not necessary, sealing the stone can help bring out the color and protect the stone. Read more about cleaning and sealing natural stone.

HOW MUCH DOES INSTALLATION COST?

The average installation cost is around $20 per square foot, but it can range from $10-$30. There are multiple factors affecting the cost of installation.​ Read more about the cost of installation.

DO I HAVE PURCHASE THE STONE IN SPECIFIC INCREMENTS?

We package per order so you can purchase only the amount you need.​

HOW IS THE STONE PACKAGED?

The natural stone veneer is crated or neatly stacked on pallets then shrink wrapped or covered with wire mesh. Standard pallets contain 100 square feet of flats or 50 linear feet of corners. Find out more about our packaging and delivery.

HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?

Most orders take two to four weeks from the time the order is placed to the time the stone is delivered. Should there be any reason the order cannot be completed in that time we will inform you.​

HOW MUCH SHOULD I ALLOW FOR BREAKAGE, WASTE AND CUTS?

Typically, professionals will order an additional 10% of material to allow for cutting and flexibility to achieve a desired look. Find out more about calculating quantity and waste factor.

CAN YOUR NATURAL STONE VENEER BE USED IN COLD CLIMATES?

Yes, all of our natural stone veneers can be installed in cold climates without any issues. We only quarry high-density low water absorption stone. A mortar joint must be used on exterior applications with a freeze/thaw cycle. Read more about our product quality.