Frequently Asked Questions

Find answers to the most common questions regarding our natural stone veneers . If you still have questions, please do not hesitate to contact us.

WHAT IS NATURAL STONE VENEER?

Natural stone veneer is natural building stone sawed to a depth of approximately one inch. It is sometimes referred to as thin veneer or thincut stone. Find out more about natural stone veneer.

ARE THESE STONE VENEER PANELS?

No, all Quarry Mill products are individual pieces of premium natural stone intended to be installed by a professional masonry contractor. Learn more about premium natural stone veneer vs stone veneer panels. 

CAN I BLEND MORE THAN ONE NATURAL STONE VENEER?

Yes, feel free to make your own custom creation. Some stones will blend together better than others, give us a call to help. Read more about customizing natural thin stone veneer.

CAN I GET ALL STONES OF THE EXACT SAME COLOR?

Real stone will always have some color variance as it is a natural product. Read more about customizing natural thin stone veneer. 

IS THERE A MINIMUM ORDER?

Yes, there is a firm minimum of 200 square feet. Unfortunately, it is not cost effective to ship smaller quantities.

CAN I BUY AS A HOMEOWNER?

Of course, one of the unique features of the Quarry Mill is that we work with homeowners directly.

IS THIS REAL STONE AND HOW DURABLE IS IT?

Yes, we only quarry, cut and sell real stone. Natural thin stone veneer is very durable as it has been in nature for thousands of years and will retain its color and strength. Find out more about the advantages of real stone. 

DO YOU PRICE MATCH?

Yes, just provide us with the formal quote from another company and we will present you with our pricing on the Quarry Mill’s comparable stone. Find out more about our price guarantee. 

DO YOU HAVE A DEALER IN MY AREA?

Our natural stone veneers are only available through our online store.

HOW LARGE ARE THE INDIVIDUAL PIECES OF STONE?

The sizes of the individual pieces of stone vary depending on the product. All of our main product photos show the same amount of coverage. The displays show approximately ten square feet of stone and are just under four feet wide by three feet high.

WHAT IS YOUR RETURN POLICY?

The Quarry Mill has a 30 day return policy for unused materials. The material must be returned in the same condition it was delivered in. Some of our products are produced with set ratios of different size stones to ensure a nice pattern can be achieved, should this be altered, the product will not be eligible for return. There is a 25% restocking fee and it is the customer’s responsibility to pay return freight charges.

ARE SAMPLES AVAILABLE?

Yes, professionally made sample boards are available for all of our natural thin stone veneers. They are $35 and can be ordered on the individual product pages.

WHERE DOES THE STONE COME FROM?

We quarry stone at multiple sites throughout the United States with our home base in Wisconsin. About 10% of our offerings come from overseas. You can find this information in the product description where it will state it is an imported product.

DO YOU SELL MATCHING LANDSCAPE STONE?

Yes, we have landscape stone options to match all of our natural stone veneers. Please contact us for a quote.

DO YOU SELL FULL BED DEPTH BUILDING STONE?

Yes, almost all of our natural stone veneers are also available as full bed depth building stone. Please contact us for a quote. It is typically not cost effective to send out less than 800 square feet of full thickness stone (equivalent to one full semi load).

DO YOU OFFER ANY DISCOUNTS?

Yes, we have a rebate program that offers 10% back on your purchase after you have received your stone and completed four requirements. Find out more about our rebate program.

FREE SHIPPING?

That’s right! With a minimum order of $5,000 and standard street access, we offer FREE delivery to the lower 48 states. Orders under $5,000 have flat rate shipping of $400. A Forklift or skid-steer with pallet forks is required on-site at the time of delivery. Find out more about our packaging and delivery.

HOW IS THE NATURAL STONE VENEER DELIVERED?

The pallets will be delivered to your residence or job site. Your contractor is required to have a forklift or skid loader on-site to unload and move the pallets. The trucking company will call you in advance to schedule a delivery appointment. Find out more about our packaging and delivery.

DO I NEED A FOOTER/BRICK LEDGE?

No, the natural stone veneer adheres directly to the wall and is supported by the wall itself. Any structurally sound wall can have natural stone veneer applied to it. Read our installation overview.

DO YOU SHIP TO CANADA?

Yes, please contact us for a custom quote.

IS IT NECESSARY TO SEAL NATURAL STONE VENEER?

Although not necessary, sealing the stone can help bring out the color and protect the stone. Read more about cleaning and sealing natural stone.

HOW MUCH DOES INSTALLATION COST?

The average installation cost is around $20 per square foot, but it can range from $10-$30. There are multiple factors affecting the cost of installation. Read more about the cost of installation.

DO I HAVE PURCHASE THE STONE IN SPECIFIC INCREMENTS?

We package per order so you can purchase only the amount you need.

HOW IS THE STONE PACKAGED?

The natural stone veneer is crated or neatly stacked on pallets then shrink wrapped or covered with wire mesh. Standard pallets contain 100 square feet of flats or 50 linear feet of corners. Find out more about our packaging and delivery.

HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?

Most orders take four to six weeks from the time the order is placed to the time the stone is delivered as they are cut to order.  If you need stone sooner check out our ready to ship options.

HOW MUCH SHOULD I ALLOW FOR BREAKAGE, WASTE AND CUTS?

Typically, professionals will order an additional 10% of material to allow for cutting and flexibility to achieve a desired look. Find out more about calculating quantity and waste factor.

CAN YOUR NATURAL STONE VENEER BE USED IN COLD CLIMATES?

Yes, all of our natural stone veneers can be installed in cold climates without any issues. We only quarry high-density low water absorption stone. A mortar joint must be used on exterior applications with a freeze/thaw cycle. Read more about our product quality.

WHAT IS THE THINNEST NATURAL STONE VENEER?

Natural thin stone veneer is real stone sawed to a thickness of approximately 1”.  The veneer weighs no more than fifteen pounds per square foot and can be applied to any structurally sound wall.

HOW DO YOU INSTALL THIN STONE VENEER?

Installation is typically done by a professional masonry contractor. The stone can be applied to any structurally sound wall.

HOW LONG DOES NATURAL STONE VENEER LAST?

If properly installed, real stone veneer siding is maintenance-free and more fire-resistant than wood or vinyl siding.  Quarry Mill’s stones have a lifetime warranty.

DOES REAL STONE VENEER INCREASE HOME VALUE?

According to Zillow, curb appeal is one of the top five most important factors in the sale of a home. Their remodeling report states “natural stone veneer not only gives a sophisticated look but also adds value”.  The remodeling study found that owners recoup 93% of their initial investment.

CAN YOU INSTALL REAL STONE VENEER YOURSELF?

Stone panels from big-box stores can be easily installed by most homeowners but premium real stone veneer comes in loose pieces and should be installed by an experienced masonry contractor.

CAN YOU POWER WASH REAL STONE VENEER?

Power washing stone is typically not necessary. A standard garden hose generally has enough pressure to adequately clean natural stone.  Never use any type of acid to clean natural stone.

WHAT IS THE BEST REAL STONE VENEER PRODUCT?

Quarry Mill has been voted the best natural stone veneer brand among homeowners,  contractors, architects, and designers.

IS AN EXTERIOR NATURAL STONE VENEER APPLICATION WATERPROOF?

Assuming proper installation with a mortar joint between the pieces, an exterior wall with natural stone veneer is waterproof.

WHY DO THE NATURAL STONE VENEER PRICES VARY SO MUCH?

The location of the quarry and the type of stone impacts the price of the natural stone veneer. Some stones are quarried deep in the ground or high on a mountain with limited access. Some stones have a higher density, such as granite,  which creates wear on the diamond blades. The cost of production (sawing the stone) also has an impact on the price.

HOW MUCH DOES THIN STONE VENEER COST?

Premium real stone veneer ranges from roughly $10-$30 depending on style and finish.  The average cost is approximately $15 per square foot.

HOW DOES REAL STONE VENEER COMPARE TO STONE VENEER?

The term stone veneer typically refers to artificial or fake stone made from concrete, formed in a mold, and painted to look like stone.  Real or natural stone veneer is real stone quarried and sawed to a thickness of approximately 1”. Artificial or fake stone is cheaper than real thin cut quarried stone.

CAN REAL STONE VENEER BE USED OUTSIDE?

Natural stone veneer can be used outside in all climates.  It is not recommended to drystack stone in climates with a freeze/thaw.

CAN I INSTALL THIN STONE VENEER OVER BRICK?

Your mason can install stone directly over brick in most cases.  It can be helpful to adhere the stone to wire mesh covered with a mortar scratch coat on top of the brick.

SHOULD REAL STONE VENEER BE SEALED?

Natural stone is incredibly durable without sealant and it is not required to seal natural stone veneer. Sealant makes it easier to clean your stone and adds a layer of protection.  High gloss sealant can also add a shine to the stone.

CAN YOU ATTACH THIN STONE VENEER TO DRYWALL?

No, drywall is not an acceptable substrate for real thin stone veneer.

IS NATURAL STONE VENEER A GOOD INVESTMENT?

Of the common renovations and improvements analyzed in Remodeling’s 2020 Cost vs. Value Report, adding real stone veneer was the No. 1 project in terms of value-added to the property.

IS NATURAL STONE VENEER REAL STONE?

Yes, natural stone veneer is cut from individual pieces of real quarried stone.

CAN YOU INSTALL NATURAL STONE VENEER ON PLYWOOD?

Yes, your mason will first cover the plywood with a water-resistant barrier followed by a metal lathe and lastly a scratch coat.  The natural stone veneer will then be installed on top of the scratch coat.