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Frequently Asked Questions

Find answers to the most common questions regarding our natural stone veneers . If you still have questions, please do not hesitate to contact us.

WHAT IS NATURAL STONE VENEER?

Natural stone veneer is natural building stone sawed to a depth of approximately one inch. It is sometimes referred to as thin veneer or thincut stone.

DO YOU PRICE MATCH?

Yes, just provide us with the formal quote from another company and we will present you with our pricing on the Quarry Mill's comparable stone.

DO YOU HAVE A DEALER IN MY AREA?

Our natural stone veneers are only available through our online store.

ARE THESE STONE VENEER PANELS?

No, they are all individual pieces of premium natural stone intended to be installed by a professional masonry contractor.

WHAT IS YOUR RETURN POLICY?

The Quarry Mill has a 30 day return policy for unused materials. The material must be returned in the same condition it was delivered in. Most of our natural stone veneers are produced with set ratios of different size stones to ensure a nice pattern can be achieved, should this be altered, the product will not be eligible for return. The are no restocking fees, however, it is the customer's responsibility to pay return freight charges.

DO I HAVE TO PAY SALES TAX?

Only Wisconsin residents have to pay sales tax. Wisconsin contractors can provide a tax exemption number.

CAN I BLEND MORE THAN ONE NATURAL STONE VENEER?

Yes, feel free to make your own custom creation. Some stones will blend together better than others, give us a call to help.

CAN I GET ALL STONES OF THE EXACT SAME COLOR?

Real stone will always have some color variance as it is a natural product.

IS THERE A MINIMUM ORDER?

Yes, 200 square feet. Unfortunately, it is not cost effective to ship smaller quantities.

CAN I BUY AS A HOMEOWNER?

Of course, one of the unique features of the Quarry Mill is that we work with homeowners directly.

WHERE DOES THE STONE COME FROM?

We quarry stone at multiple sites throughout the United States with our home base in Wisconsin. A few of the ledgestones also come from Europe.

IS THIS REAL STONE AND HOW DURABLE IS IT?

Yes, we only quarry, cut and sell real stone. Natural thin stone veneer is very durable as it has been in nature for thousands of years and will retain its color and strength.

DO YOU SELL MATCHING LANDSCAPE STONE?

Yes, we have landscape stone options to match all of our natural stone veneers.

DO YOU SELL FULL BED DEPTH BUILDING STONE?

Yes, almost all of our natural stone veneers are also available as full bed depth building stone. These are usually only sold locally as they are not cost effective to ship.

FREE SHIPPING?

That’s right! With a minimum order of $5,000 and standard street access, we offer FREE curbside delivery to the lower 48 states. Orders under $5,000 have flat rate shipping of $400.

DO I HAVE PURCHASE THE STONE IN SPECIFIC INCREMENTS?

We package per order so you can purchase only the amount you need.

HOW IS THE NATURAL STONE VENEER DELIVERED?

The pallets will be delivered and unloaded curbside at your residence or job site. It is recommended that your contractor have a forklift or skid loader on site to move the pallets. The trucking company will call you in advance to schedule a delivery appointment.

HOW IS THE STONE PACKAGED?

The natural stone veneer is crated or neatly stacked on pallets then shrink wrapped or covered with wire mesh. Standard pallets contain 100 square feet of flats or 50 linear of corners.

DO I NEED A FOOTER/BRICK LEDGE?

No, the natural stone veneer adheres directly to the wall and is supported by the wall itself. Any structurally sound wall can have natural stone veneer applied to it.

HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?

Most orders take two to four weeks from the time the order is placed to the time the stone is delivered. Should there be any reason the order cannot be completed in that time we will inform you.

DO YOU SHIP TO CANADA?

Yes, please contact us for a custom quote.

HOW MUCH SHOULD I ALLOW FOR BREAKAGE, WASTE AND CUTS?

Typically, professionals will order an additional 10% of material to allow for cutting and flexibility to achieve a desired look.

IS IT NECESSARY TO SEAL NATURAL STONE VENEER?

Although not necessary, sealing the stone can help bring out the color and protect the stone.

CAN YOUR NATURAL STONE VENEER BE USED IN COLD CLIMATES?

Yes, all of our natural stone veneers can be installed in cold climates without any issues. We only quarry high density low water absorption stone. A mortar joint must be used on exterior applications with a freeze/thaw cycle.

The vast natural stone veneer offerings make The Quarry Mill a great fit for our firm.