Free nationwide shipping on orders over $10,000!


Terms Use of the quarrymill.com – By accessing the website, you warrant and represent to The Quarry Mill that you are legally entitled to do so and to make use of information made available via the website. Sample boards must be shipped to a location that receives USPS mail. Refunds are not given for boards that cannot be delivered. Trademarks – The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of Door County Custom Stone, Inc DBA The Quarry Mill. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of The Quarry Mill. External links – External links may be provided for your convenience, but they are beyond the control of The Quarry Mill and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. Warranties – The Quarry Mill offers a lifetime warranty on the stone to the original purchaser. The Quarry Mill makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the installation. Problems with the stone caused by improper installation are not covered. Lead Times – Our stone is cut to order. The Quarry Mill makes no guarantees on the product lead time and all quoted lead times are approximate. Quarry Mill is not responsible for job site delays. Quarry Mill uses national freight carriers to make all deliveries. The freight companies give us an estimated transit time when we hire them. The freight companies can also experience delays to which Quarry Mill has no control over. Delivery – Standard shipping via common carrier with customer unloading is included in the quoted price to the lower 48 states (Alaska and Hawaii available but additional costs apply). The delivery agent will call to schedule a delivery appointment. The customer must have a forklift or skid-steer with pallet forks on site at the time of delivery to unload the pallets. It is the customers responsibility to inspect merchandise prior to the delivery agent’s departure. If the merchandise appears to be damaged in any way it must be noted on the bill of lading and reported to Quarry Mill within 24 hours. Limited Access Delivery – If an order is placed to a limited access location as determined by the freight company, Quarry Mill will notify the customer of the additional fee. The customer can elect to pay the additional freight fee or cancel their order and receive a full refund. Additional storage and shipping fees will apply if the customer cannot be contacted, is not available, rejects the shipment, provides an incorrect delivery address, cancels the order after it has shipped, does not have the means to unload, or is not prepared to receive the product; or if the product is redirected upon the customer’s request. The freight company is an independent third party. The freight company may offer to use their liftgate at the time of delivery. The customer should not accept the liftgate service. If a liftgate is used, the driver will mark it on the bill of lading and there will be an additional charge. The charge for this service varies depending on the freight company and can have a high cost. The additional charge for the liftgate will be the customer’s responsibility to pay. If the freight company’s driver marks on the bill of lading that a liftgate was used and the customer signs it at time of the delivery, there is no way to dispute the charge. Due to the weight of the natural stone veneer materials, delivery companies use large semi-trucks, flatbeds, and box trucks to deliver the order. The customer must inform Quarry Mill of any accessibility issues prior to placing the order as these must be communicated with the carrier. The customer will be responsible for any fees deriving from non-disclosed information. Quarry Mill has the right to deny shipment, cancel an order, and seek alternate delivery options if needed due to accessibility issues; the customer understands and agrees to this. Delivery appointment times made by the freight company are not guaranteed. The freight company is an independent third party of which Quarry Mill has no control. Quarry Mill is not responsible for any additional fees customers incur due to the freight company missing a delivery appointment. Broken Pieces of Stone – It is understood and expected that there will be a few pieces of broken stone from the shipping process. Quarry Mill adds a few extra pieces to every pallet over what was ordered to account for this. The mason will still be able to use broken pieces on the wall as they regularly cut down larger pieces during the installation process. Customer must have a forklift or skid-steer with pallet forks on site at the time of delivery to unload the pallets. It is your responsibility to inspect merchandise prior to delivery agent’s departure. If the merchandise appears to be damaged in any way, please note the damage on the freight bill. This will aid in the return/replacement process. Product Representation – The products are all natural stone and are subject to variation. No two pieces of stone will ever be the exact same color, size or shape. The pictures are meant to be an accurate representation, however, will never be a perfect match. Some of our natural stone veneer products are sorted solely by their cut (ie all bedface) for which the colors can vary greatly. The color shades of the stone can look much different depending on the lighting when the photo was taken. The finished stone application photos reflect not only the stone but also the artwork of the masonry contractor. The masonry contractor may have altered the product on-site to achieve a desired look. The palletized stone can also have stone dust from the sawing process on it upon arrival. It can be easily washed off and is a natural occurrence in the process of the sawing the thin stone veneer. Product is meant to be installed by a professional masonry contractor. Order Rejection – We reserve the right to reject any order. Return Policy – Return eligibility is for unaltered product. There is a strict 30 day return policy for all products deemed eligible for return. The customer is responsible for returning the product to the Quarry Mill and all costs associated with it along with a 25% restocking fee. Sample boards are not eligible for return. Product Issues - Any issues with the stone must be reported to Quarry Mill in writing within 30 days of receiving the product. Sample Board Credit/Refund – Sample boards are credited at a maximum of one board per 100 square feet of stone ordered. Minimum Order Requirement - There is a minimum order requirement of 300 square feet of flats. The minimum applies per product and cannot be combined. The minimum order requirement is stated on the individual product pages along with a required numerical value of 300 sq ft to enable the add to cart option. Circumventing the minimum order requirement is strictly prohibited. Should an order be placed for less than 300 square feet, the order will be canceled and the full purchase amount less a 3% credit card processing fee will be refunded to the original payment method. Order Cancellation – Orders cancelled or reduced within 24 hours have a 5% administrative fee. Orders canceled or reduced after 24 hours have a 25% administrative/restocking fee. Additional Stone – It is important to double check that the amount of stone ordered is adequate to cover your project. We can and do send out smaller amounts as customers add on or make changes after starting the installation. The stone cannot be shipped via UPS ground and all orders must be on pallet. Any additional amount of stone no matter how small will have a $400 shipping fee and have the same unloading requirement. It is important to note we may not have the stone in stock and could be in the middle of a production run so it could take weeks to receive it. Disclaimer of liability – The Quarry Mill shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information or products contained on the website, you or your company’s personal information or material and information transmitted over our system. In particular, neither The Quarry Mill nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof. Conflict of terms – If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website. Severability – Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect. Applicable laws -Use of quarrymill.com shall in all respects be governed by the laws of the state of Wisconsin, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Wisconsin courts located in Outagamie County, Wisconsin, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts. Privacy Policy This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator. Interpretation and Definitions Interpretation The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. Definitions For the purposes of this Privacy Policy: You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Door County Custom Stone Inc DBA Quarry Mill, 2670 Stone Rd. Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority. Account means a unique account created for You to access our Service or parts of our Service. Website refers to Quarry Mill, accessible from quarrymill.com Service refers to the Website. Country refers to: Wisconsin, United States Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used. Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service. Personal Data is any information that relates to an identified or identifiable individual. Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses. Device means any device that can access the Service such as a computer, a cellphone or a digital tablet. Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit). Collecting and Using Your Personal Data Types of Data Collected Personal Data While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to: Email address First name and last name Phone number Address, State, Province, ZIP/Postal code, City Usage Data Usage Data Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data. We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device. Tracking Technologies and Cookies We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser. Learn more about cookies: All About Cookies. We use both session and persistent Cookies for the purposes set out below: Necessary / Essential CookiesType: Session CookiesAdministered by: UsPurpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services. Cookies Policy / Notice Acceptance CookiesType: Persistent CookiesAdministered by: UsPurpose: These Cookies identify if users have accepted the use of cookies on the Website. Functionality CookiesType: Persistent CookiesAdministered by: UsPurpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website. For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy. Use of Your Personal Data The Company may use Personal Data for the following purposes: To provide and maintain our Service, including to monitor the usage of our Service. To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user. For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service. To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation. To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information. To manage Your requests: To attend and manage Your requests to Us. We may share your personal information in the following situations: With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You. For Business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company. With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us. With Business partners: We may share Your information with Our business partners to offer You certain products, services or promotions. With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile. Retention of Your Personal Data The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods. Transfer of Your Personal Data Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information. Disclosure of Your Personal Data Business Transactions If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy. Law enforcement Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). Other legal requirements The Company may disclose Your Personal Data in the good faith belief that such action is necessary to: Comply with a legal obligation Protect and defend the rights or property of the Company Prevent or investigate possible wrongdoing in connection with the Service Protect the personal safety of Users of the Service or the public Protect against legal liability Security of Your Personal Data The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security. Your California Privacy Rights (California’s Shine the Light law) Under California Civil Code Section 1798 (California’s Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties’ direct marketing purposes. If you’d like to request more information under the California Shine the Light law, and if you are a California resident, You can contact Us using the contact information provided below. California Privacy Rights for Minor Users (California Business and Professions Code Section 22581) California Business and Professions Code section 22581 allow California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted. To request removal of such data, and if you are a California resident, You can contact Us using the contact information provided below, and include the email address associated with Your account. Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances. Links to Other Websites Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. Changes to this Privacy Policy We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Contact Us If you have any questions about this Privacy Policy, You can contact us: By email: [email protected] By visiting this page on our website: quarrymill.com By phone number: 9202137792