Use of the quarrymill.com – By accessing the website, you warrant and represent to The Quarry Mill that you are legally entitled to do so and to make use of information made available via the website.
Trademarks – The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of Door County Custom Stone, Inc DBA The Quarry Mill. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of The Quarry Mill.
External links – External links may be provided for your convenience, but they are beyond the control of The Quarry Mill and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
Warranties – The Quarry Mill offers a lifetime warranty on the stone to the original purchaser. The Quarry Mill makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the installation. Problems with the stone caused by improper installation are not covered.
Lead Times – Our stone is cut to order. The Quarry Mill makes no guarantees on the product lead time and all quoted lead times are approximate. Quarry Mill is not responsible for job site delays. Quarry Mill uses national freight carriers to make all deliveries. The freight companies give us an estimated transit time when we hire them. The freight companies can also experience delays to which Quarry Mill has no control over.
Delivery – Standard shipping via common carrier with customer unloading is included in the quoted price to the lower 48 states (Alaska and Hawaii available but additional costs apply). The delivery agent will call to schedule a delivery appointment. The customer must have a forklift or skid-steer with pallet forks on site at the time of delivery to unload the pallets. It is the customers responsibility to inspect merchandise prior to the delivery agent’s departure. If the merchandise appears to be damaged in any way it must be noted on the bill of lading and reported to Quarry Mill within 24 hours.
Limited Access Delivery – If an order is placed to a limited access location as determined by the freight company, Quarry Mill will notify the customer of the additional fee. The customer can elect to pay the additional freight fee or cancel their order and receive a full refund.
Additional storage and shipping fees will apply if the customer cannot be contacted, is not available, rejects the shipment, provides an incorrect delivery address, cancels the order after it has shipped, does not have the means to unload, or is not prepared to receive the product; or if the product is redirected upon the customer’s request.
The freight company is an independent third party. The freight company may offer to use their liftgate at the time of delivery. The customer should not accept the liftgate service. If a liftgate is used, the driver will mark it on the bill of lading and there will be an additional charge. The charge for this service varies depending on the freight company and can have a high cost. The additional charge for the liftgate will be the customer’s responsibility to pay. If the freight company’s driver marks on the bill of lading that a liftgate was used and the customer signs it at time of the delivery, there is no way to dispute the charge.
Due to the weight of the natural stone veneer materials, delivery companies use large semi-trucks, flatbeds, and box trucks to deliver the order. The customer must inform Quarry Mill of any accessibility issues prior to placing the order as these must be communicated with the carrier. The customer will be responsible for any fees deriving from non-disclosed information. Quarry Mill has the right to deny shipment, cancel an order, and seek alternate delivery options if needed due to accessibility issues; the customer understands and agrees to this.
Delivery appointment times made by the freight company are not guaranteed. The freight company is an independent third party of which Quarry Mill has no control. Quarry Mill is not responsible for any additional fees customers incur due to the freight company missing a delivery appointment.
Broken Pieces of Stone – It is understood and expected that there will be a few pieces of broken stone from the shipping process. Quarry Mill adds a few extra pieces to every pallet over what was ordered to account for this. The mason will still be able to use broken pieces on the wall as they regularly cut down larger pieces during the installation process.
Customer must have a forklift or skid-steer with pallet forks on site at the time of delivery to unload the pallets.
It is your responsibility to inspect merchandise prior to delivery agent’s departure.
If the merchandise appears to be damaged in any way, please note the damage on the freight bill. This will aid in the return/replacement process.
Product Representation – The products are all natural stone and are subject to variation. No two pieces of stone will ever be the exact same color, size or shape. The pictures are meant to be an accurate representation, however, will never be a perfect match. Some of our natural stone veneer products are sorted solely by their cut (ie all bedface) for which the colors can vary greatly. The color shades of the stone can look much different depending on the lighting when the photo was taken. The finished stone application photos reflect not only the stone but also the artwork of the masonry contractor. The masonry contractor may have altered the product on-site to achieve a desired look. The palletized stone can also have stone dust from the sawing process on it upon arrival. It can be easily washed off and is a natural occurrence in the process of the sawing the thin stone veneer. Product is meant to be installed by a professional masonry contractor.
Order Rejection – We reserve the right to reject any order.
Return Policy – Return eligibility is for unaltered product. There is a strict 30 day return policy for all products deemed eligible for return. The customer is responsible for returning the product to the Quarry Mill and all costs associated with it along with a 25% restocking fee. Sample boards are not eligible for return.
Sample Board Credit/Refund – Sample boards are credited at a maximum of one board per 100 square feet of stone ordered.
Order Cancellation – Orders cancelled or reduced within 24 hours have a 5% administrative fee. Orders canceled or reduced after 24 hours have a 25% administrative/restocking fee.
Additional Stone – It is important to double check that the amount of stone ordered is adequate to cover your project. We can and do send out smaller amounts as customers add on or make changes after starting the installation. The stone cannot be shipped via UPS ground and all orders must be on pallet. Any additional amount of stone no matter how small will have a $400 shipping fee and have the same unloading requirement. It is important to note we may not have the stone in stock and could be in the middle of a production run so it could take weeks to receive it.
Disclaimer of liability – The Quarry Mill shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information or products contained on the website, you or your company’s personal information or material and information transmitted over our system. In particular, neither The Quarry Mill nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Conflict of terms – If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
Severability – Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
Applicable laws -Use of quarrymill.com shall in all respects be governed by the laws of the state of Wisconsin, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Wisconsin courts located in Outagamie County, Wisconsin, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser. Learn more about cookies: All About Cookies.
We use both session and persistent Cookies for the purposes set out below:
The Company may use Personal Data for the following purposes:
We may share your personal information in the following situations:
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Under California Civil Code Section 1798 (California’s Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties’ direct marketing purposes.
If you’d like to request more information under the California Shine the Light law, and if you are a California resident, You can contact Us using the contact information provided below.
California Business and Professions Code section 22581 allow California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.
To request removal of such data, and if you are a California resident, You can contact Us using the contact information provided below, and include the email address associated with Your account.
Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.